Privacy Policy

1. Introduction

Cricinshots Gaming Private Limited ("we", "us", or "our") operates Concurred, a multi-agent AI platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using Concurred, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, profile picture when you sign up via Google or Apple
• Conversation Data: Your prompts, queries, and interactions with AI agents
• Payment Information: Billing details and transaction history (processed through third-party payment providers)
• Communications: Messages you send to us for support or feedback

2.2 Automatically Collected Information

When you access the Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: Session data, preferences, and analytics information
• Log Data: Server logs, error reports, and performance metrics

2.3 Third-Party Information

We may receive information from third parties, including:

• OAuth providers (Google, Apple) when you use social sign-in
• AI service providers that power our multi-agent platform
• Analytics and advertising partners
• Payment processors

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To provide, maintain, and improve Concurred's functionality
• AI Responses: To generate and aggregate responses from multiple AI models
• Personalization: To customize your experience and remember your preferences
• Communication: To send service updates, security alerts, and support messages
• Analytics: To understand usage patterns and optimize performance
• Security: To detect, prevent, and address fraud, abuse, and technical issues
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent)

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

• AI Providers: Your prompts are sent to third-party AI services (OpenAI, Anthropic, xAI, Google, DeepSeek) to generate responses
• Cloud Infrastructure: We use cloud hosting providers to store and process data
• Analytics Services: To understand service usage and improve user experience
• Payment Processors: To handle billing and payments securely
• Authentication Services: Supabase and OAuth providers for account management

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations and resolve disputes
• Improve and develop new features
• Enforce our agreements and policies

Conversation data may be retained for quality improvement and training purposes, but will be anonymized where possible. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdrawal of Consent: Withdraw consent for data processing (where applicable)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@concurred.ai. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized content and advertising
• Maintain session security

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of the Service.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses approved by relevant authorities.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7. We process your data based on:

• Contract: To fulfill our obligations under our Terms of Service
• Consent: Where you have explicitly consented to processing
• Legitimate Interests: To improve our Service and prevent fraud
• Legal Obligation: To comply with applicable laws

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: